Technical Support Specialist

Remote
Full Time
Entry Level

NPact is seeking a technically skilled and customer-focused Support Specialist to join our remote team. This role supports nonprofit clients using NPact’s SaaS solutions, providing hands-on troubleshooting, data analysis, and product guidance. Ideal candidates will have strong SQL skills and experience supporting nonprofit technology platforms. 


 

Key Responsibilities: 

  • Deliver technical support for NPact’s suite of nonprofit SaaS products 

  • Use SQL to investigate, diagnose, and resolve data-related issues 

  • Collaborate with engineering and product teams to escalate and resolve complex technical problems 

  • Maintain detailed documentation of support cases, resolutions, and product knowledge 

  • Assist with client onboarding, configuration, and training 

  • Monitor system performance and proactively identify technical issues 

  • Stay current on NPact product updates and nonprofit sector needs 


 

Required Qualifications: 

  • Experience providing technical support for SaaS platforms in the nonprofit sector 

  • Proficiency in SQL for querying and troubleshooting relational databases 

  • Strong analytical and problem-solving skills 

  • Excellent written and verbal communication skills 

  • Ability to work independently in a remote environment 


 

Preferred Qualifications: 

  • Familiarity with NPact products or similar nonprofit fundraising and grant management tools 

  • Experience with Blackbaud Raiser’s Edge, Salesforce or other nonprofit CRMS 

  • Understanding of APIs, data integrations, or basic scripting 

  • Prior experience supporting philanthropic organizations  

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